Challenge: An investment banking firm had previously contracted with a national field services company to support infrastructure needs at its 46 offices. The problem: the client still had to send out its own IT staff to handle many network-related issues. The client sought out BlueSky as a complete IT partner, enlisting us for cable and infrastructure installation at all 46 sites as well as day-to-day network troubleshooting and support.
Solution: BlueSky deployed certified local technicians same-day or next-day depending on the client’s need and the location of the site. We completed tickets across multiple sites each week in the following scope areas:
- Cable runs / repair / troubleshoot
- Site surveys and equipment inventory
- Router installs and troubleshooting
- Telephone installs and support
Impact: BlueSky became a true extension of the client’s team — our responsive field technicians and real-time ticketing system allowed IT managers to track onsite activity and be more productive.