SMART HANDS GLOBAL IT FIELD SERVICES
Move from Frustration to Freedom
What if you could handle network upgrades, resolve outages and downtime, implement new technology, and simultaneously respond to business changes brought on by the latest merger and acquisition—all without stretching your internal IT resources, cloning yourself, or working around the clock.
At BlueSky, we’re in the business of solution-seeking and challenge-solving. As a company built on trust and relationships, we believe in the power of passion, perseverance, and partnership. BlueSky IT Partners acts as an extension of your team, bringing decades of technical expertise in managing multi-site projects and working with distributed enterprise models across a number of industries and sectors.
We guarantee that whatever the “it” is you’re looking to solve, BlueSky can deliver.
CLOUD-BASED SOLUTIONS FOR YOUR BUSINESS
BlueSky IT Partners offers quick and efficient IT tech field support deployment so that your IT team needs are not left to linger, thus, disrupting your day-to-day operations. Our infrastructure allows us to remain highly responsive to client needs.
- Extensive network of techs: Our technicians are global — we have highly skilled team members that are located near hundreds of cities, ready to administer our nationwide tech support services. These are technicians armed with specific IT skill sets to address the unique nature of your needs.
- Transparent ticket system: We have an efficient, transparent system in place for our nationwide IT field services. By using our real-time online ticket system, you can request a deployment and track its progress.
- Nearly perfect completion rate: Just as it is important to get technicians out to your facility quickly, it’s important that they can complete the job right there and then. BlueSky Partners has a 98 percent completion rate on all tickets — meaning almost every time, we complete the necessary job on our first visit.
Our IT tech field support deployment services are laser-focused on the clients that we serve. We know that different businesses have different needs, which is why we take a consultative approach to our service. We don’t offer out-of-the-box, cookie-cutter solutions and services.
Our Global Field Services Solution
Smart Hands. Deep Expertise.
For our IT field services solution, we offer services through over 30,000 technicians across the United States and an additional 10,000 technicians worldwide. We have managed over 20,000 dispatches for multi-site projects, and work with distributed enterprise models across many industries and sectors.
Our field services team is comprised of a pre-sales, implementation, and post-implementation model:
- We manage the on-boarding process of a new client and the scoping of new projects through our client services manager. Understanding the requirements and client environment is essential in a solid outcome. BlueSky spends the time to gather the data for the best business outcome. This includes technical scoping and process flow/ communication.
- We are divided into two project management divisions: project coordinators who source the proper tech with the skill set for the job, and our project managers who manage each and every dispatch and take a white-glove approach to manage the tech onsite. All deliverables and pictures are documented in our real-time ticketing portal that allows for accountability and transparency.
- Our Director of Service Delivery oversees the quality and processes, ensuring that each ticket is managed to 100 percent satisfaction of our client, and 100 percent completion.
This total process ensures proven success for our clients. We conduct weekly and ad-hoc calls to allow for solid communication between our teams.
Consistent Field services Technician Deployment Anywhere in the World
We contract with only the most experienced IT field services technicians, project managers, and project coordinators around the globe, making it easy to find the right resource for your needs, no matter where your business takes you. After implementation, BlueSky can also support your organization with new orders, changes, and ongoing break-fix. With a dedicated project manager assigned to every dispatch, you’ll enjoy quick responses to your questions, proactive support for your business, and an unparalleled level of service designed around your specific needs.
98% Completion Rate on Ticket Response
We know how critical implementation and uptime are for your company. You cannot afford to dispatch a technician to one of your locations for a specific scope of work and not have a successful completion. BlueSky manages every dispatch with a white glove approach to ensure completion and customer satisfaction.
Easy online real-time client portal: With BlueSky’s complimentary online client portal, you’ll get instant insight into the status of your tasks—anytime, from anywhere. Simply log in and track the progress of each Smart Hands dispatch in real-time, from submission of the initial request to the technician’s completion of the task on-site.
Emergency work: In case of the situation when your site is hard down, a device is offline, or there is an immediate need to test or install equipment, we can help you keep the business running. Our Break-fix organization manages engagements, with an industry-best 98% completion rate on the first dispatch.
Global Field Services:
Smart Hands for Your Business
- test & turn up
- project work
- scheduled install
- emergency break-fix
- site survey
- data drops,
- demark extension,
- general cabling
YOUR DEDICATED TECHNOLOGY PARTNER
At BlueSky, we understand the landscape of telecom architecture and strategy. Each client’s network is different and requires different types of solutions. Whether you need to optimize your network in part or in total, view traffic and utilization, increase your bandwidth or simply enhance your network speed, you can count on BlueSky to match you with comprehensive WAN technologies that deliver increased performance — and greater confidence in your network.
In today’s business environment, mobility is crucial. That’s why BlueSky leverages our extensive carrier expertise to help you get a handle on your cellular costs, negotiate competitive rates, and provide tools to manage your mobility. By optimizing mobile costs, plans, support, and security, we have been able to save our customers more than 30% on average while giving them the flexibility to do business anywhere, at any time.
Software-defined wide-area networking (SD-WAN) is becoming the preferred connectivity method across many organizations, particularly those with multiple locations. Secure, redundant, and boasting a high quality of service, SD-WAN aggregates and prioritizes bandwidth to your most critical business applications, with moves, adds, and changes just a policy-driven click away.
An SD-WAN migration can be complex, but it doesn’t have to be when you engage the experts. BlueSky IT Partners, in concert with the world’s leading SD-WAN providers, can bring much-needed clarity and simplicity to your next networking investment.
As IT becomes more strategic, complex, and critical to an organization’s bottom line, companies are looking to move their physical infrastructures to the Cloud for the added flexibility, minimized complexity, and higher ROI it affords.
Whether it’s Infrastructure as a Service (IaaS), Desktop as a Service (DaaS), IT as a Service (ITaaS), Disaster Recovery/Business Continuity, Co-location, or a Hybrid Cloud approach, BlueSky will help you define your data center requirements and determine the best path forward—and upward.
Did you know that 70% of all breaches originate at endpoints? No matter your industry, business size, or location, the threat is real and it doesn’t discriminate. A strong security posture combines best practices across people, policies, processes, and products. At BlueSky, we navigate businesses through five key phases of the security continuum with tailored solutions designed and deployed to support each one: Identity, Protect, Detect Respond, and Recover.
When it comes to your security program, the more layers you have between your network endpoints and external threats, the more difficult it will be to intrude and wreak irreparable damage. We can help you achieve defense-in-depth.
Over the past decade, the number of communications channels has exploded and Cloud solutions have begun to replace on-premise systems as the new “norm”. Cue a global pandemic and a dispersed workforce, and the need for enterprise-grade, workplace communications solutions have never been more necessary.
Unified Communications (UC) integrates applications for messaging, voice, video, file and desktop sharing, and more, into one platform, primed for performance. For service-oriented businesses, Contact Center (CC) solutions change the game by providing intelligent call routing, automation, workforce optimization, and analytics—all working in tandem to transform the customer experience.
AT BLUESKY, WE’RE LEADERS HELPING LEADERS
BlueSky IT Partners (BlueSky) was founded during the recession in 2009 when many businesses faced financial turmoil amid a disruptive technology landscape. They were downsizing and needed IT assistance with their networks and in the field with smart hands services. Since that time, we’ve helped companies navigate continual industry changes by providing clear, needs-based insight to mission-critical IT challenges.
Today, BlueSky services telecom carriers, VARs/integrators, and enterprises worldwide to align IT, telecom, and cloud solutions with their overall business strategy. With a 99% customer retention rate, over 20 years of technical expertise, 160+ premier ecosystem partners, and a global network of 40,000 Smart Hands field technicians, BlueSky IT Partners will help you navigate the moving target that is today’s IT landscape.
BlueSky is a virtual company and was designed for scalability and growth. Our staff resides in Texas, Arizona, Missouri, Florida, Utah, and Iowa. BlueSky has been growing at 30-40% per year since its inception and won the INC 5000 for fastest-growing privately held companies in 2019. Our objectives over the next five years are to 4x revenue the company while maintaining our high standard on quality and execution. Achieving our goal can only come with the right strategies, partnerships, and clients.
Speak to an IT Field Services Expert
With a 99% customer retention rate and a global network of 30,000 Smart Hands field technicians, BlueSky IT Partners will help you navigate the moving target that is today’s IT landscape.
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