IT Field Services & Smart Hands
We do the job right the first time so you can get back to business.
What if you could handle network upgrades, resolve outages and downtime, implement new technology and respond to business changes related to mergers and acquisitions — all without stretching your internal IT resources? Our Smart Hands network of more than 30,000 experienced field technicians and project managers acts as an extension of your existing IT team, letting you scale up or down on demand to meet your most pressing technology needs.
We provide dedicated project management, real-time ticketing and decades of technical expertise, giving you the power to tackle installations, roll-outs and break-fix needs as they come, with an industry-best 98% completion rate on first dispatch.
Our Smart Hands team brings deep expertise and a wide breadth of experience to every task.
With a dedicated project manager assigned to every dispatch, you’ll enjoy quick responses to your questions, proactive support for your business and an unparalleled level of service designed around your specific needs.
With Smart Hands, your business is always in good hands.
With 30,000 Smart Hands technicians across the United States and an additional 2,000 technicians worldwide, BlueSky can support your IT needs across your entire operation. We have decades of experience managing multi-site projects and working with distributed enterprise models across a number of industries and sectors.
WHAT WE DO
Our Smart Hands technicians provide installation, break-fix and project management for a wide range of technology needs. We have extensive experience working with all types of IP devices and network hardware from every manufacturer, including the following areas:
- Routers, switches and servers
- Carrier WAN turn-ups
- Hosted VoIP deployment
- Point-of-sale devices
- Wireless devices
- Site surveys and asset management
- Audiovisual equipment, digital signage and cameras
- Demarcation point extensions
- Video conferencing
- Desktop deployment
- Low-voltage cabling
- Any type of IP device
CLIENT PORTALWith BlueSky’s complimentary online client portal, you’ll get instant insight into the status of your tasks — anytime, from anywhere. Simply log in to submit questions, add comments and track the progress of each Smart Hands dispatch in real time, from submission of the initial request to the technician’s completion of the task on-site.
Contact Us for a Client Portal Demo