SMART HANDS GLOBAL FIELD SERVICES
Move from Frustration to Freedom
What if you could handle network upgrades, resolve outages and downtime, implement new technology, and simultaneously respond to business changes brought on by the latest merger and acquisition—all without stretching your internal IT resources, cloning yourself, or working around the clock.
At BlueSky, we’re in the business of solution-seeking and challenge solving. As a company built on trust and relationships, we believe in the power of passion, perseverance, and partnership. BlueSky IT Partners acts as an extension of your team bringing decades of technical expertise in managing multi-site projects and working with distributed enterprise models across a number of industries and sectors.
We guarantee that whatever the “it” is you’re looking to solve, BlueSky can deliver.
Consistent Delivery Anywhere in the World
We contract with only the most experienced technicians, project managers, and project coordinators around the globe, making it easy to find the right resource for your needs, no matter where your business takes you. After implementation, BlueSky can also support your organization with new orders, changes, and ongoing break-fix. With a dedicated project manager assigned to every dispatch, you’ll enjoy quick responses to your questions, proactive support for your business, and an unparalleled level of service designed around your specific needs.
98% Completion Rate on Ticket Response
We know how critical implementation and uptime are for your company. You cannot afford to dispatch a technician to one of your locations for a specific scope of work and not have a successful completion. BlueSky manages every dispatch with a white glove approach to ensure completion and customer satisfaction.
Easy online real-time client portal: With BlueSky’s complimentary online client portal, you’ll get instant insight into the status of your tasks—anytime, from anywhere. Simply log in and track the progress of each Smart Hands dispatch in real-time, from submission of the initial request to the technician’s completion of the task on-site.
Emergency work: In case of the situation when your site is hard down, a device is offline, or there is an immediate need to test or install equipment, we can help you keep the business running. Our Break-fix organization manages engagements, with an industry-best 98% completion rate on the first dispatch.
Our Global Field Services Solution
Smart Hands. Deep Expertise.
For our field services solution, we offer services through over 30,000 technicians across the United States and an additional 10,000 technicians worldwide. We have managed over 20,000 dispatches for multi-site projects, and work with distributed enterprise models across many industries and sectors.
Our field services team is comprised of a pre-sales, implementation, and post-implementation model:
- We manage the on-boarding process of a new client and the scoping of new projects through our client services manager. Understanding the requirements and client environment is essential in a solid outcome. BlueSky spends the time to gather the data for the best business outcome. This includes technical scoping and process flow/ communication.
- We are divided into two project management divisions: project coordinators who source the proper tech with the skill set for the job, and our project managers who manage each and every dispatch and take a white-glove approach to manage the tech onsite. All deliverables and pictures are documented in our real-time ticketing portal that allows for accountability and transparency.
- Our Director of Service Delivery oversees the quality and processes, ensuring that each ticket is managed to 100 percent satisfaction of our client, and 100 percent completion.
This total process ensures proven success for our clients. We conduct weekly and ad-hoc calls to allow for solid communication between our teams.
Global Field Services:
Smart Hands for Your Business
- test & turn up
- project work
- scheduled install
- emergency break-fix
- site survey
- data drops,
- demark extension,
- general cabling
- router, switch, server,
- SD-WAN appliance,
- access point,
- Point-of-sale devices,
- hosted VoIP deployments,
- desktop & Windows 10 Install,
- AV, cameras, video conferencing
- any IP device
AT BLUESKY, WE’RE LEADERS HELPING LEADERS
BlueSky IT Partners (BlueSky) was founded during the recession in 2009 when many businesses faced financial turmoil amid a disruptive technology landscape. They were downsizing and needed IT assistance with their networks and in the field with smart hands services. Since that time, we’ve helped companies navigate continual industry changes by providing clear, needs-based insight to mission-critical IT challenges.
Today, BlueSky services telecom carriers, VARs/integrators, and enterprises worldwide to align IT, telecom, and cloud solutions with their overall business strategy. With a 99% customer retention rate, over 20 years of technical expertise, 160+ premier ecosystem partners, and a global network of 40,000 Smart Hands field technicians, BlueSky IT Partners will help you navigate the moving target that is today’s IT landscape.
BlueSky is a virtual company and was designed for scalability and growth. Our staff resides in Texas, Arizona, Missouri, Florida, Utah, and Iowa. BlueSky has been growing at 30-40% per year since its inception and won the INC 5000 for fastest-growing privately held companies in 2019. Our objectives over the next five years are to 4x revenue the company while maintaining our high standard on quality and execution. Achieving our goal can only come with the right strategies, partnerships, and clients.
Speak to a Field Services Expert
With a 99% customer retention rate and a global network of 30,000 Smart Hands field technicians, BlueSky IT Partners will help you navigate the moving target that is today’s IT landscape.