Consistent Delivery Anywhere in the World

We contract with only the most experienced technicians, project managers, and project coordinators around the globe, making it easy to find the right resource for your needs, no matter where your business takes you. After implementation, BlueSky can also support your organization with new orders, changes, and ongoing break-fix. With a dedicated project manager assigned to every dispatch, you’ll enjoy quick responses to your questions, proactive support for your business, and an unparalleled level of service designed around your specific needs.

98% Completion Rate on Ticket Response

With BlueSky’s complimentary online client portal, you’ll get instant insight into the status of your tasksanytime, from anywhere. Simply log in to submit questions, add comments, and track the progress of each Smart Hands dispatch in real-time, from submission of the initial request to the technician’s completion of the task on-site.

In case of an emergency, we can help you keep the business running. Our Break-fix organization manages engagements, with an industry-best 98% completion rate on the first dispatch.

Our Global Field Services Solution

Smart Hands. Deep Expertise.

For our field services solution, we offer services through over 30,000 technicians across the United States and an additional 10,000 technicians worldwide. We have managed over 20,000 dispatches for multi-site projects, and work with distributed enterprise models across many industries and sectors.

Our field services team is comprised of a pre-sales, implementation, and post-implementation model:

  • We manage the on-boarding process of a new client and the scoping of new projects through our client services manager. Understanding the requirements and client environment is essential in a solid outcome.  BlueSky spends the time to gather the data for the best business outcome. This includes technical scoping and process flow/ communication.

  • We are divided into two project management divisions: project coordinators who source the proper tech with the skill set for the job, and our project managers who manage each and every dispatch and take a white-glove approach to manage the tech onsite.  All deliverables and pictures are documented in our real-time ticketing portal that allows for accountability and transparency.

  • Our Director of Service Delivery oversees the quality and processes, ensuring that each ticket is managed to 100 percent satisfaction of our client, and 100 percent completion. 

This total process ensures proven success for our clients.  We conduct weekly and ad-hoc calls to allow for solid communication between our teams.

 

Information

 

Global Field Services:
Smart Hands for Your Business 

 

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Network

Dispatch Types

Cabling

Devices Types

  • test & turn up

  • troubleshooting
  • project work

  • scheduled install

  • emergency break-fix

  • site survey
  • data drops,

  • demark extension,

  • general cabling

  • router, switch, server,

  • SD-WAN appliance,
  • access point, 

  • Point-of-sale devices,

  • hosted VoIP deployments,
  • desktop & Windows 10 Install,

  • AV, cameras, video conferencing

  • any IP device

 

Objective, Met

Speak to a Field Services Expert

With a 99% customer retention rate and a global network of 30,000 Smart Hands field technicians, BlueSky IT Partners will help you navigate the moving target that is today’s IT landscape.