Our field services team is comprised of a pre-sales, implementation, and post-implementation model:
- We manage the on-boarding process of a new client and the scoping of new projects through our client services manager. Understanding the requirements and client environment is essential in a solid outcome. BlueSky spends the time to gather the data for the best business outcome. This includes technical scoping and process flow/ communication.
- We are divided into two project management divisions: project coordinators who source the proper tech with the skill set for the job, and our project managers who manage each and every dispatch and take a white-glove approach to manage the tech onsite. All deliverables and pictures are documented in our real-time ticketing portal that allows for accountability and transparency.
- Our Director of Service Delivery oversees the quality and processes, ensuring that each ticket is managed to 100 percent satisfaction of our client, and 100 percent completion.
This total process ensures proven success for our clients. We conduct weekly and ad-hoc calls to allow for solid communication between our teams.