Unified Communications

A leading manufacturing and distribution company with over 300 agents needed to replace aging phone systems and improve customer service. BlueSky IT Partners led the transition to a cloud-based contact center, resulting in enhanced customer satisfaction, reduced...

Challenge: Most companies can trace a direct line from their contact center solution to their customer loyalty metric. There is an undeniable correlation between the effectiveness of one to the success of the other. This was true before the pandemic, and became even...