BlueSky Telecom / Mobility Solutions Case Studies

Moving on from legacy MPLS
Challenge: Looking for a scalable, more cost-efficient solution, this global enterprise client decided to move away from its MPLS network in favor of a combination of direct internet and broadband solutions. The IT department had concerns about consolidating carriers and getting reliable service to remote locations, so the client looked to BlueSky to recommend solutions, select providers and provide implementation and support.

 

 

Solution: BlueSky managed the RFP process, presenting seven top-tier carriers including a wholesale solution. BlueSky’s field technicians installed 110 sites in only 36 business days.

  • RFP management
  • MPLS migration
  • Implementation
  • Support
  • Billing

Impact: The new solution saved 40% — totaling $1.8 million over three years — while increasing bandwidth 600% across all sites. The new solution also improved service by decreasing hold times and increasing resolution rates with the client’s NOC.

Managing carrier complexity
Challenge: A global property management company approached BlueSky just two and a half months before its MPLS contract was set to expire. Because each of the company’s 87 properties were individually owned and/or managed, these sites wanted greater autonomy and flexibility to choose the best fiber solutions, as well as robust options for data backup and service turn-up. This would involve managing multiple carriers before and after installation — with no time to spare.

 

Solution: BlueSky implemented 87 sites with 12 different carriers in 50 business days. We quoted nine carriers per site along with five technology options (FOC, EOC, broadband, cable and wireless). Additionally, our Smart Hands field technicians assisted in turning up service at 47 sites.

  • RFP management
  • Implementation
  • Data center connectivity
  • Circuit management and monitoring
  • IT field services

Impact: Our solution provided 10 times more bandwidth across all sites while drastically decreasing costs. BlueSky continues to support sites for escalations.

Wireless / Mobile optimization

Challenge: Client had 1.1 million in wireless cell phone spend between 2 carriers. Client had limited experience and time to manage the billing, MAC’s, procurement and policies. They knew there were savings available, but did not know how to achieve.

Solution: BlueSky engaged a wireless optimization and Telecom Expense management (TEM) partner to review all the bills, clean up the data, and propose a managed service to address all the requirements

Impact: Our optimization partner found 670k in annual savings, or over 70%. This was a combination of non-usage, wrong or outdated plans, data overages, and extra charges such as insurance and voice mail which were not required. The client chose to use a portion of the savings toward a managed services that would optimize the accounts monthly, provide procurement/ order for devices, and have 24/7 help desk.

Removing complexity from your mobile phone world
Challenge: Overrun with cell phone charges and stretched thin trying to manage many devices, this tool manufacturer wanted a leaner way to focus on mission-critical operations. The company tasked BlueSky with finding a way to manage plans, carriers and devices across its nationwide user base — without increasing costs or chasing down phone bills.

 

 

Solution: BlueSky’s mobile device management solution reconciled billing errors across all carriers, offering ongoing optimization, escalation and support.

  • Procurement of devices
  • Mobile device management
  • Optimization
  • Reporting
  • 24/7 help desk

Impact: By taking over the billing and management of the devices, BlueSky saved the client $670k on a $1 million annual spend. This also freed up the client’s telecom admin staff to work on other important initiatives to create further efficiencies throughout the company.

Auditing and streamlining telecom billing

Challenge: This national waste management company was struggling to manage 40 telecom carriers and needed to get costs under control. They also had hundreds of analog POTS lines and wanted to decrease their spend. Our task: provide smarter vendor accountability and implement a telecom expense management (TEM) solution.

 

Solution: BlueSky provided a TEM solution to get this under control and establish a long-term solution.

  • Audit of current invoices and circuits
  • Optimization of contracts
  • Management of circuit Moves, Adds and Changes
  • Sophisticated Reporting
  • Telecom expense management (TEM)

Impact: Leveraging this solution, the client saved 25% by implementing TEM and POTS lines management services. The client also saved thousands in accounting time and was able to develop a common management system for its telecom spend.

Telecom inventory, audit and optimization
Challenge: This growth-focused logistics company wanted to rein in telecom costs but simply didn’t have the time or expertise to analyze 100 pages in carrier bills each month. Our task: work with the company’s existing providers to identify service gaps and possible savings.

 

Solution: We provided a solution to the client to inventory and audit the existing services and examine 40 carrier accounts.

  • Audit and asset management

Impact: After reviewing carrier accounts totaling $120k+ in monthly recurring charges, BlueSky found a savings of 20% in incorrect billing, taxes and charges for sites and services that had been disconnected.

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