Blue Sky Smart Hands Case Studies

Accelerating Point-Of-Scale Deployment

Challenge: Nationwide retailer needed to implement an point-of-sale (POS) system in more than 600 stores during the holiday season — and during regular store hours. The sites included a mixture of franchised and company-owned locations, making the project’s scope difficult to define and requiring BlueSky to work through any unplanned obstacles.

Solutions: BlueSky field technicians installed all 600 sites in just 35 business days, troubleshooting and navigating critical infrastructure issues on a site-by-site basis.

  • POS installation and deployment
  • New cabling
  • Cable cleanup and management
  • Testing and troubleshooting

Impact: The timely completion of essential POS upgrades in more than 600 sites helped the retailer improve its customer experience and capture crucial holiday revenue.

Refocusing IT For Growth

Challenge: This global consumer electronics and wireless services retailer came to BlueSky for help opening new stores. With 6,600 worldwide locations to support, the company had to stretch its own IT resources every time it opened a new store, costing thousands in travel and inefficiencies. Our task: install equipment in 1000 new stores without slowing down the company’s growth plans.

Solution: BlueSky leveraged its global network of 20,000 field technicians, installing and deploying equipment in 1000 sites in six months.

  • Cabling
  • Device installation
  • Network turnup and testing

Impact: Leveraging BlueSky’s agile network of technicians freed up the client to focus on business and IT strategy.

Enabling Scalable IT Support

Challenge: Investment banking firm had previously contracted with a national field services company to support infrastructure needs at its 46 offices. The problem: the client still had to send out its own IT staff to handle many network-related issues. The client sought out BlueSky as a complete IT partner, enlisting us for cable and infrastructure installation at all 46 sites as well as day-to-day network troubleshooting and support.

Solution: BlueSky deployed certified local technicians same-day or next-day depending on the client’s need and the location of the site. We completed tickets across multiple sites each week in the following scope areas:

  • Cable runs / repair / troubleshoot
  • Site surveys and equipment inventory
  • Router installs and troubleshooting
  • Telephone installs and support

Impact: BlueSky became a true extension of the client’s team — our responsive field technicians and real-time ticketing system allowed IT managers to track onsite activity and be more productive.

Enabling Better Buying Decisions

Challenge: In real estate development, companies must often choose between signing on a property quickly and taking the time to perform good IT infrastructure due diligence. This fast-growing regional mortgage company came to BlueSky in need of a nationwide partner to assist with site surveys and scope for potential properties.

Solution: BlueSky deployed experienced field technicians to conduct site surveys at prospective properties across the country, providing in-depth network infrastructure  information as well as network cost analysis for moving into the location.

  • Site surveys
  • Photo surveys
  • Network and cbale estimates

Impact: Our site survey data allowed the company’s real estate group to make better decisions, revealing sites that were not up to code or that would require IT costs outside the target budget — saving the client millions in the process.

Raising The Bar For IT Field Services

Challenge: An outsourced field service company delivered consistently mediocre results for this national telecom carrier. The carrier had to constantly follow-up on technical mistakes and incorrect billing, and only had a 50-70% first-dispatch ticket completion. The carrier tasked BlueSky with improving service and efficiency in addition to completing a large end-of-year project consisting of more than 1200 sites.

Solution: With real-time ticketing and direct error-free billing, BlueSky increased the carrier’s dispatch completion rate to 98% on all first-time tickets and completed all 1200 sites in half the time — just 45 days.

  • Skilled and accountable technicians
  • Site surveys
  • Router installs and activations
  • Real-time reporting tools
  • Project coordination

Impact: BlueSky became an extension of the carrier’s project management and operations teams, increasing accountability for technicians on-site. Through this engagement, we also recommended internal process changes that continue to help the client’s teams work more efficiently.