Smart Hands

IT FIELD SERVICES


BlueSky combines practical technical expertise, dependable management, web based technology and experienced IT talent to support our clients.

With scarce resources and limited budgets, supporting your employees with IT solutions across your enterprise is a challenge. Our global team of seasoned technicians and Project Managers ensures your projects, installations and rollouts are executed right the first time. We perform work with network, cabling and virtually any IT device to ensure your services are up and running. With no need to deploy your technology resources, you avoid time-wasting travel and can focus on the strategic activities that bring you revenue.

 

 

Any IT Device

Our Smart Hands team provides installation, break-fix and project management and is composed of professionals who have extensive experience working with any IT device from any manufacturer in the following areas:

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  • Router / Switches
  • Wireless
  • Site Surveys
  • Carrier Wan Turn-ups
  • AV / Digital Signage / Cameras
  • Demarc Extensions
  • Video Conferencing
  • Hosted VOIP Deployment
  • Desktop Deployment
  • Low Voltage Cabling
  • Point Of Sale Devices
  • Virtually Any IT Device

 

Our motto: If we can scope the job, we can perform the job!

Extension of Your Team

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Wish your IT staff could be in two places at once? When your resources are stretched thin, our Smart Hands team provides technical and project management support to ensure a flawless delivery. Project management is included with all of our Smart Hands deployments. Our experienced Project Managers work in conjunction with your team and our technicians to manage every detail and keep key personnel informed throughout the process. This attention to detail allows for more consistent delivery, less time required onsite and IT support cost savings.

The result?  We have a 98% completion on all tickets in the first dispatch.

National & International Services

North AmericaWe have 20,000+ qualified technicians across the United States and 2,000 technicians internationally. This highly skilled group of talent provides you with the necessary staffed experts for rollouts, installations and break-fix in a wide range of categories. We supply technicians with various certifications and qualifications making it easy to find the right resource for you.

Client Portal Demo

Our unique, online Client Portal tracks the progress of each dispatch from initial client request to technician completion onsite. Our clients can access the portal from anywhere to see which technicians are assigned to their tickets, submit comments/questions and stay informed with real-time updates as the work progresses. Since we believe in transparency throughout the process, access to our Client Portal is no additional charge to our clients--unlike other IT companies who charge a fee per user.

Login with the information below to experience a sample of our secure Client Portal.

Username: support@blueskyitpartners.com

Password: demo1

Client Portal Demo

 

Already an existing user and need more information? Click here: Client Portal User Guide

Ongoing Support

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Clients tell us our support model is a clear differentiator from other support organizations. Beyond offering implementation for your projects, BlueSky can also support your organization for MAC orders and break-fix. Our clients are assigned to a dedicated Project Manager, who will understand your business requirements and technologies. We develop one on one relationships with your IT team, to be able to best support them and communicate effectively. We can work with the “once in a while need," or the ongoing dispatch requests.

BlueSky becomes an extension of your IT staff, when and where you need us!

Our Value

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Our value is truly giving IT freedom to your staff and allowing you to focus on the strategic aspects of your business. We believe that attention to detail and communication are critical factors in remaining a leader in IT field services. Defining the work, committing to professional and consistent delivery, working through any obstacles and truly working together with our clients is our value.

Our seasoned Project Managers inspect every single dispatch in real time. This process produces consistent delivery of quality and ensures proper management of any of the challenges that can occur. Our approach is unlike any other!

  • NWBOC WBE Certified
  • Channel Partners 360° - 2013 Winner
  • Houston Business Journal Fast 100

Local Phone

(713) 929-0950

National Phone

(877) 303-8037

Email

solutions@blueskyitpartners.com