Telecom Services Case Studies

Connect to Better Telecom Value

BlueSky leverages 20 years of industry experience and more than 160 global carrier partners to find the best telecom provider for your business. Read the case studies below to find out how we connect you to tailored solutions that align with your IT and business strategy, helping you gain the best value from mission-critical telecom services.

Moving on from ‘Big Bandwidth’

Challenge: Looking for a scalable, more cost-efficient solution, this global enterprise client decided to move away from its MPLS network in favor of a combination of direct internet and private line solutions. The IT department had concerns about consolidating carriers and getting reliable service to remote locations, so the client looked to BlueSky to recommend solutions, select providers and provide implementation and support.

Solution: BlueSky managed the RFP process, presenting seven top-tier carriers including a wholesale solution. BlueSky’s field technicians installed 110 sites in only 36 business days.

  • RFP management
  • MPLS migration
  • Implementation
  • Support
  • Billing

ImpactThe telecom solution saved 40% — totaling $1.8 million — while increasing bandwidth 600% across all sites. The new solution also improved service by decreasing hold times and increasing resolution times with the client’s NOC.

Scaling Data Solutions

Challenge: A regional oil and gas risk management company needed a better way to scale IT solutions for 27 offices located inside its clients’ facilities. These remote locations needed to be able to turn on/off unified voice and data as well as send large files that require large bandwidth on their own network.

Solution: BlueSky offered a wireless 4G solution, integrated Lync services with hosted voice, back-up cloud services for DR and storage, and dedicated internet services.

  • Wireless 4G solution
  • Integrated Lync services with hosted VoIP
  • Cloud backup
  • Dedicated internet

Impact: The solution enabled the transmission of large, critical data while working on-site with clients, saving time and money.

Managing Carrier Complexity

Challenge: A global property management company approached BlueSky with just two and a half months before its MPLS contract was set to expire. Because each of the company’s 87 properties were individually owned and/or managed, these sites wanted greater autonomy and flexibility to choose the best fiber solutions, as well as robust options for data backup and service turn-up. This would involve managing multiple carriers before and after installation — with no time to spare.

Solution: BlueSky implemented 87 sites with 12 different carriers in 50 business days. We quoted nine carriers per site along with five technology options (FOC, EOC, broadband, cable and wireless). Additionally, our Smart Hands field technicians assisted in turning up the service at 47 sites.

  • RFP management
  • Implementation
  • Data center build
  • Backup solutions
  • IT field services

Impact: Our solution provided 10 times more bandwidth across all sites while decreasing costs. BlueSky continues to support sites for escalations.

Eliminating Vendor Inefficiencies

Challenge: This national waste management company was struggling to manage 40 telecom carriers and needed to get costs under control. They also had hundreds of POTS lines and wanted decrease their spend. Our task: provide smarter vendor accountability and implement a telecom expense management (TEM) solution.

Solution: BlueSky offered TEM to help manage their MACs and their infrastructure assets.

  • MAC
  • Reporting
  • Telecom expense management (TEM)

Impact: Using BlueSky’s guidance, the client saved 25% by implementing TEM and adding a billing change for the POTS lines services. The client also saved thousands in accounting time and was able to keep all assets in one place.

Making Productivity More Mobile

Challenge: Overrun with cell phone charges and stretched thin trying to manage various devices, this tool manufacturer wanted a leaner way to focus on mission-critical operations. The company tasked BlueSky with finding a way to manage plans, carriers and devices across its nationwide user base — without pumping up costs or chasing down phone bills.

Solution: BlueSky’s mobile device management platform reconciled billing errors across all carriers, offering ongoing optimization, escalation and support.

  • Procurement of devices
  • Mobile device management
  • Optimization
  • Reporting
  • 24/7 help desk

Impact: By taking over the dialing and management of the devices, BlueSky saved the client $670k on a $1 million annual spend. This also freed up the client’s telecom admin staff to help with important UC initiatives — creating further efficiencies throughout the company.

Traversing Costly Spending Gaps

Challenge: This growth-focused logistics company wanted to rein in telecom costs but simply didn’t have the time or expertise to analyze 100 pages in carrier bills each month. Our task: work with the company’s existing providers to identify service gaps and possible savings.

Solution: We partnered with the client to evaluate and audit the existing technology and examine 40 carrier accounts.

  • Audit and asset management

Impact: After reviewing carrier accounts totaling $120k+ in monthly recurring charges, BlueSky found a savings of 20% in incorrect billing, taxes and charges for sites and services that had been disconnected.

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