Making IT Management More Profitable
Challenge: This investment banking firm had previously contracted with a national field services company to support infrastructure needs at its 46 offices. The problem: the client still had to send out its own IT staff to handle any network-related issues. The client sought out BlueSky as a complete IT partner, enlisting us for wire and infrastructure installation at all 46 sites as well as day-to-day network troubleshooting and desktop support.
Solution: BlueSky deployed certified local technicians same-day or next-day, depending on the client’s need and the location of the site. We completed tickets across multiple sites each week in the following scope areas:
- Desktop install/swap/troubleshoot
- Printer install/troubleshoot
- Equipment inventory/office move
- Router install/swap/troubleshoot
- Telephone install/swap/troubleshoot
- Cable run/repair/troubleshoot
Impact: BlueSky became a true extension of the client’s team — our responsive field technicians and real-time ticketing system allowed IT managers to track onsite activity and be more productive.