Streamlining the Help Desk Process
Challenge: An outdated Help Desk solution and ineffective management system made it difficult for this hospice to provide timely, reliable support to end users. The company had to choose between hiring additional after-hours user support or adopting a cloud-based platform that could streamline the help ticket process — all while complying with stringent data security regulations.
Solution: BlueSky moved 400 client terminals located across the company’s head office and 12 branches to a secure, cloud-based desktop solution.
- Streamlined Help Desk solution
- 24/7 MPLS monitoring and management
- Process development and implementation
- On-site desktop support
- Administration of IT hardware acquisitions
Impact: BlueSky helped our client implement a single point of integration, reducing desktop management costs, increasing their application security and extending their client terminal life cycles — all of which led to an overall improvement in productivity across the hospice’s support team.