Smart Hands Case Studies

98% COMPLETION RATE


We are there when your IT staff is stretched thin. Whether it’s meeting a geographic need or technological skillset, BlueSky is there to provide the services you need for your operation. Here a variety of Smart Hands Case Studies showing the range and flexibility of Smart Hands support.

National Retailer

Challenge: A national retailer needed a 600 site install for a point-of-sale (POS)/rewards system deployed by the end of the year and it was October. These sites were half franchised and half corporate owned. The scope was general and the POS was a new device that not been previously tested in their stores—in came BlueSky! All sites were out of scope, meaning that we had to be able to work through the obstacles not planned. These unforeseen issues included wire management, new data drops, printer testing and network troubleshooting.

Results: We installed all 600 sites in 35 business days from October 25 through December 15. Needless to say, BlueSky not only stepped up for the client and partner, we exceed their expectations.

Global Consumer Electronics & Wireless Services Retailer

Challenge: A global consumer electronics and wireless services retailer was struggling to support their 6,600 stores worldwide, but reluctant to give up control. They are in growth mode and opening new stores, and were forced to look to partners for help—in came BlueSky! The retailer had spoken with other field service companies, but BlueSky was the most nimble and flexible, as well as responsive. They gave us a chance to open 10 new stores by installing the new store equipment. We completed these sites in 2 weeks, allowing their IT staff to forego travel and save their company thousands in costs and efficiencies.

Results: Our performance and results have allowed this client to focus on the strategic elements of IT and building their business. BlueSky is now assisting our retailer in opening 5 stores per day. Again, exceeding expectations and providing BlueSky services!

Wealth Management & Investment Banking Firm

Challenge: A wealth management and investment bank firm was using a national field service company to help support their 30+ offices for infrastructure services. The client still had to travel their IT staff to the 46 offices for any network related issue. This model did not make sense and so their IT director googled “IT smart hands” and found BlueSky IT Partners.  Our client required full IT service at the sites, not just for wire and infrastructure, but for network troubleshooting to desktop support in an ad-hoc manner—in came BlueSky! BlueSky was able to accommodate the client’s needs for emergency work by sending local technicians same day, or next day, depending on the location of the site. Through our real-time ticketing system, the IT managers were able to see real-time updates and activities onsite. Each manager had access to all pending requests and tickets, which allowed the managers to track their daily activity and be more productive.

Results: BlueSky completed 1-5 tickets each week in the following scope areas: desktop install/swap/troubleshoot, printer install/troubleshoot, equipment inventory/office move, router install/swap/troubleshoot, telephone install/swap/troubleshoot and cable run/repair/troubleshoot. We truly became an extension of their team and saved thousands of dollars for their bottom line!

Regional Mortgage Company

Challenge: A regional mortgage company had the “chicken or egg dilemma.” or lease property without information problem. The client was growing and needed a national “smart hands” partner who could assist with site surveys and scope for potential properties. This was critical information to have, prior to the firm signing a lease on the property—in came BlueSky! By using our expertise in project management, and seasoned field technicians, BlueSky has been able to provide our clients with specific site information to allow proper decisions for their real estate group.

Results: There have been several properties that were foregone, based on the data BlueSky provided. Our surveys showed that the site was not up to code, or the cost to move in would have been outside the targeted budget. BlueSky has become critical with our client growth and success.

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National Telecom Carrier

Challenge: A national Telecom carrier was tired of getting mediocre service from their outsourced field technicians. They were having to constantly follow-up on technical mistakes and incorrect or padded billing which is not acceptable. They were only experiencing 50-70% first ticket completion across their dispatches—in came BlueSky!  We increased the carriers dispatch completion ratio our standard of 98% completion on ALL first time tickets. We also assisted with an end of year project for 1,200 plus sites and completed these in half the time (45 days) allocated. In addition, the BlueSky project management team recommended internal processes for our carrier client that helped their teams run more efficiently.

Results: With our real-time portal, there was accountability regarding technicians on-site. We had all the information and scope in one place, easily accessible to all of the team, and could provide metrics on performance for all who worked on the tickets. This process subsequently eliminated billing errors because the billing came directly from the information in the ticketing system. BlueSky became a true extension of their project management and operations team.

 

 

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